5 yr Parts Warranty
1 yr Labor Warranty
—
6 yr Battery Warranty
(4 Years, +2 Years Pro-Rated)
VCARTS WARRANTY
®
NEED HELP ON YOUR WARRANTY?
If you have any questions about your warranty or run into an issue with your VCARTS® Electric Vehicle, find a dealer near you to receive assistance.
VCarts Warranty Info:
1 Year Bumper to Bumper Labor Warranty:
VCarts offers the industry’s only 1 YEAR “BUMPER TO BUMPER” labor warranty to repair/replace any defective parts that are non-consumable.
​
5 Year Bumper to Bumper Parts Warranty
VCarts offers the Industry’s Only 5-YEAR “BUMPER TO BUMPER” PARTS warranty to replace any defective parts that are non-consumable.
​
3 Year High Value Components Labor Warranty
VCarts offers a full 3-YEAR labor warranty to repair/replace the high value components (electric motor, motor controller, and battery) that are defective.
6 Year Battery Warranty
VCarts lithium-ion battery packs are warranted for 6 years, with the first 4 years being a full replacement and the following 2 years also being a full replacement but with a prorated cost.
​
10 Year Chassis & Frame Warranty
VCarts offers a 10-YEAR warranty to replace any defective frame or chassis that is deemed defective.
VCarts in its sole discretion shall determine applicability of warranty coverage and the determination of manufacturer’s defects or applicable labor warranty. VCarts may require defective parts to be returned to VCarts’ warehouse in the Houston area or destruction of the warranty part to validate warranty coverage and parts replacement eligibility.
The warranty does not cover tires, abuse or misuse of carts, unauthorized modifications to the carts, use of non-OEM replacement parts, failure to properly maintain carts, any cart sold in violation of any provision of this agreement, failure to properly charge a cart with the proper electrical supply and properly sized cord, and any cart used in a commercial or rental operation.
​
NOTE: The warranty is not transferable.
Warranty Processing Guidelines
The end user must comply with VCarts warranty processing guidelines to be eligible for warranty replacement parts.
The processing guidelines include, but are not limited to, registering for warranty within 30 days of the invoice date on the cart, the end user opening a warranty ticket with VCarts tech support department, answering VCarts tech support department’s troubleshooting questions on the cart, conducting troubleshooting tasks requested by the tech support department, and sending pictures of parts requested by the tech support department by email or SMS message as requested by the tech support department.
​
Failure to follow the manufacturer’s specified setup, operation, preventative maintenance schedule, and other instructions provided in the user manual, service manual, website postings, and signage on the cart will void the parts and labor warranties provided by VCarts.
​
The end user must comply VCarts warranty processing guidelines to be eligible for warranty replacement parts or labor.
​
Upon approval of a warranty part replacement by the tech support department, all warranty replacement parts will be shipped by regular ground service at VCarts discretion. Expedited shipping, if requested by the end user, is available at an additional cost.
​
Eligibility for parts or labor warranty or determination of a manufacturer’s defect is solely at the discretion of VCarts. Any customer that is abusive or uses profanity with dealing with VCarts staff, whether on the phone, email, text, video call, or any other form of communication, will be subject to voiding of their cart warranty.
Warranty Processing Guidelines
The end user must comply with VCarts warranty processing guidelines to be eligible for warranty replacement parts.
​
The processing guidelines include, but are not limited to, registering for warranty within 30 days of the invoice date on the cart, the end user opening a warranty ticket with VCarts tech support department, answering VCarts tech support department’s troubleshooting questions on the cart, conducting troubleshooting tasks requested by the tech support department, and sending pictures of parts requested by the tech support department by email or SMS message as requested by the tech support department.​
​
Failure to follow the manufacturer’s specified setup, operation, preventative maintenance schedule, and other instructions provided in the user manual, service manual, website postings, and signage on the cart will void the parts and labor warranties provided by VCarts.
​
​The end user must comply VCarts warranty processing guidelines to be eligible for warranty replacement parts or labor.
​
​Upon approval of a warranty part replacement by the tech support department, all warranty replacement parts will be shipped by regular ground service at VCarts discretion. Expedited shipping, if requested by the end user, is available at an additional cost.
​
​Eligibility for parts or labor warranty or determination of a manufacturer’s defect is solely at the discretion of VCarts. Any customer that is abusive or uses profanity with dealing with VCarts staff, whether on the phone, email, text, video call, or any other form of communication, will be subject to voiding of their cart warranty.
BATTERY WARRANTY
Battery Warranty: 4 Year Full Replacement
VCarts warranties each V3–Power branded battery sold by VCarts or any of its authorized dealers in the United States to be free of manufacturers defects in material and workmanship for a duration of 4 years, plus an additional 2 years prorated, from the date of purchase shown on the customers invoice or bill of sale from an authorized dealer.
​
This warranty is not transferable.
​
Labor Warranty:
If your battery fails due to a manufacturer’s defect during the first 4 years of the warranty period, you may obtain battery replacement service/labor from VCarts in Katy, Texas at no charge. Authorized dealers may also provide warranty labor during the first year of the warranty period for your battery replacement at no charge. See your authorized dealer for information.
Start of Warranty Term:
The warranty term starts from the date of purchase as evidenced by your bill of sale or invoice showing the cart serial number from an authorized dealer. If you do not have a bill of sale or invoice, VCarts will determine when the cart was sold to the authorized dealer and use the sale to dealer date as the warranty start date. VCarts will only honor warranty requests for sales from Authorized dealers.
Additional Terms and Conditions:
All replacement batteries provided under this warranty will be a brand new (not refurbished) battery that is identical or reasonably equivalent to your original battery, as determined solely by VCarts.
VCarts will ship your warranty replacement battery to you free of charge (to any business address in the lower 48 states). The replaced battery should be recycled locally and VCarts is not responsible for any recycling or return shipping costs.
Manufacturers defects are solely determined by VCarts.
Fraud or misrepresentation in the warranty submission information will automatically void the battery warranty.
VCarts has no obligation under this warranty with respect to any defects or damage to the battery arising from any abuse or mishandling of the battery, or from any one or more of the following: Failure to properly install the Battery, failure to properly keep the Battery maintained; Batteries that have had the cast opened by unauthorized persons: Batteries modified or tampered with by an unauthorized persons; Breakage, theft, abuse, neglect, accident, collision, freezing, water exposure, vapor exposure, over charging, under changing, running the battery dead, explosion, fire, wreckage, use of special additives, over discharging, charging or installing in reverse polarity, melted and or broken terminals; Misapplied or improperly sized battery for the application; battery that was used for applications other than which it was designed and intended for; Batteries exposed to excessive heat or cold temperatures outside the specified operating range; Batteries that have had the manufacturing date codes destroyed, tampered, or modified; Any battery that is subject to a false or fraudulent warranty claim; Damage caused during shipping or mishandling of the battery; Damage due to improper installation, loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, reverse polarity connections; Environmental damage; and/or any other condition or action that is determined by VCarts to be detrimental to the battery.
This warranty does not cover a battery that has reached its normal end of life due to excessive usage which may occur prior to the warranty period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. VCarts reserves the right to deny a warranty claim if the battery is determined, upon inspection, to be at its normal end of life even if within the warranty period.
This warranty is in lieu of and VCarts disclaims and excludes all other express warranties. VCarts further limits the duration of all, whether statutory, express, or implied warranties, including, without limitation, any warranty of merchantability or fitness for a particular purpose, to the warranty period. VCarts exclusive liability for breach of any warranty on the battery shall be to replace the battery within the warranty period in accordance with the terms herein. In no event or under any circumstances shall VCarts be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special, or otherwise, including any lost profits or removal, shipping, property damage, or injury.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.