NEED HELP ON YOUR WARRANTY?
If you have any questions about your warranty or run into an issue with your VCARTS® Electric Vehicle, find a dealer near you to receive assistance.
VCarts Warranty Info:
VCarts come with a three-year parts warranty:
All original equipment non-consumable parts included with the cart carry a three-year replacement warranty for manufacturer’s defects. Consumable parts, such as seals, belts, plastic, lights, etc. are not covered under the three-year parts warranty and abuse, neglect, or improper use of the machine outside of the manufacturer’s specified guidelines, including failure to conduct the manufacturer specified regular preventative maintenance, will void the warranty.
NOTE: The three-year parts warranty does not include labor under any circumstances.
Warranty Processing Guidelines
The end user must comply with VCarts warranty processing guidelines to be eligible for warranty replacement parts.
The processing guidelines include, but are not limited to, registering for warranty within 30 days of the invoice date on the cart, the end user opening a warranty ticket with VCarts tech support department, answering VCarts tech support department’s troubleshooting questions on the cart, conducting troubleshooting tasks requested by the tech support department, and sending pictures of parts requested by the tech support department by email or SMS message as requested by the tech support department.
Failure to follow the manufacturer’s specified setup, operation, preventative maintenance schedule, and other instructions provided in the user manual, service manual, website postings, and signage on the cart will void the parts and labor warranties provided by VCarts.
The end user must comply VCarts warranty processing guidelines to be eligible for warranty replacement parts or labor.
Upon approval of a warranty part replacement by the tech support department, all warranty replacement parts will be shipped by regular ground service at VCarts discretion. Expedited shipping, if requested by the end user, is available at an additional cost.
Eligibility for parts or labor warranty or determination of a manufacturer’s defect is solely at the discretion of VCarts. Any customer that is abusive or uses profanity with dealing with VCarts staff, whether on the phone, email, text, video call, or any other form of communication, will be subject to voiding of their cart warranty.
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