Warranty
VCARTS WARRANTY
®
NEED HELP ON YOUR WARRANTY?
If you have any questions about your warranty or run into an issue with your VCARTS® Electric Vehicle, find a dealer near you to receive assistance.
VCarts Warranty Info:
VCarts come with a three-year parts warranty:
All original equipment non-consumable parts included with the cart carry a three-year replacement warranty for manufacturer’s defects. Consumable parts, such as seals, belts, plastic, lights, etc. are not covered under the three-year parts warranty and abuse, neglect, or improper use of the machine outside of the manufacturer’s specified guidelines, including failure to conduct the manufacturer specified regular preventative maintenance, will void the warranty.
NOTE: The three-year parts warranty does not include labor under any circumstances.
Warranty Processing Guidelines
The end user must comply with VCarts warranty processing guidelines to be eligible for warranty replacement parts.
The processing guidelines include, but are not limited to, registering for warranty within 30 days of the invoice date on the cart, the end user opening a warranty ticket with VCarts tech support department, answering VCarts tech support department’s troubleshooting questions on the cart, conducting troubleshooting tasks requested by the tech support department, and sending pictures of parts requested by the tech support department by email or SMS message as requested by the tech support department.
Failure to follow the manufacturer’s specified setup, operation, preventative maintenance schedule, and other instructions provided in the user manual, service manual, website postings, and signage on the cart will void the parts and labor warranties provided by VCarts.
The end user must comply VCarts warranty processing guidelines to be eligible for warranty replacement parts or labor.
Upon approval of a warranty part replacement by the tech support department, all warranty replacement parts will be shipped by regular ground service at VCarts discretion. Expedited shipping, if requested by the end user, is available at an additional cost.
Eligibility for parts or labor warranty or determination of a manufacturer’s defect is solely at the discretion of VCarts. Any customer that is abusive or uses profanity with dealing with VCarts staff, whether on the phone, email, text, video call, or any other form of communication, will be subject to voiding of their cart warranty.
VCARTS 5–YEAR PARTS WARRANTY
VCarts come with a five-year parts warranty:
All original equipment non-consumable parts included with the cart carry a five-year replacement warranty for manufacturer’s defects. Consumable parts, such as seals, belts, plastic, lights, etc. are not covered under the five-year parts warranty and abuse, neglect, or improper use of the machine outside of the manufacturer’s specified guidelines, including failure to conduct the manufacturer specified regular preventative maintenance, will void the warranty.
NOTE: The five-year parts warranty does not include labor under any circumstances.
Warranty Processing Guidelines
The end user must comply with VCarts warranty processing guidelines to be eligible for warranty replacement parts.
The processing guidelines include, but are not limited to, registering for warranty within 30 days of the invoice date on the cart, the end user opening a warranty ticket with VCarts tech support department, answering VCarts tech support department’s troubleshooting questions on the cart, conducting troubleshooting tasks requested by the tech support department, and sending pictures of parts requested by the tech support department by email or SMS message as requested by the tech support department.
Failure to follow the manufacturer’s specified setup, operation, preventative maintenance schedule, and other instructions provided in the user manual, service manual, website postings, and signage on the cart will void the parts and labor warranties provided by VCarts.
The end user must comply VCarts warranty processing guidelines to be eligible for warranty replacement parts or labor.
Upon approval of a warranty part replacement by the tech support department, all warranty replacement parts will be shipped by regular ground service at VCarts discretion. Expedited shipping, if requested by the end user, is available at an additional cost.
Eligibility for parts or labor warranty or determination of a manufacturer’s defect is solely at the discretion of VCarts. Any customer that is abusive or uses profanity with dealing with VCarts staff, whether on the phone, email, text, video call, or any other form of communication, will be subject to voiding of their cart warranty.
BATTERY WARRANTY
VCarts warranties each V3Power branded battery sold by VCarts or any of its authorized dealers in the United States to be free of manufacturers defects in material and workmanship for a duration of 5 years from the date of purchase shown on the customers invoice or bill of sale from an authorized dealer.
Warranty Labor:
If your battery fails due to a manufacturer’s defect during the first year of the warranty period, you may obtain battery replacement service/labor from VCarts in Katy, Texas at no charge. Authorized dealers may also provide warranty labor during the first year of the warranty period for your battery replacement at no charge. See your authorized dealer for information.
Aside from the labor to install the warrantied battery, the battery replacement cost is determined below.
Battery Failures in the first 6 months:
For any battery failure during the first 6 months from the date of purchase, VCarts will provide a replacement battery at no charge.
Battery Failures in the after 6 months:
For any battery failure after 6 months from the date of purchase, VCarts will provide a replacement battery according to VCarts battery replacement proration schedule.
VCarts battery warranty proration schedule determines the customers already “used” portion of the battery life and provides a brand new 100% life replacement battery to the customer with the customer paying for already “used” months of the new battery’s life.
The proration schedule uses a wholesale battery cost ($1500 for 108Ah batteries and $2100 for 186Ah batteries, as of January 1, 2023) and divides the total battery value by the warranty period (60 months). This represents the “used” portion of the battery value, which is $25/month for 108Ah batteries and $35/month for 186Ah batteries (as of January 1, 2023). The wholesale price of batteries is subject to change and is determined at the time of warranty replacement.
As an example, if you use your battery for 35 months and have a failure, then the prorated warranty will give you a brand new (not refurbished) battery to replace your 3-year-old battery and you would pay $875 ($25/month x 35 months of use).
Start of warranty term:
The warranty term starts from the date of purchase as evidenced by your bill of sale or invoice showing the cart serial number from an authorized dealer. If you do not have a bill of sale or invoice, VCarts will determine when the cart was sold to the authorized dealer and use the sale to dealer date as the warranty start date. VCarts will only honor warranty requests for sales from Authorized dealers.
Additional Terms and Conditions:
All replacement batteries provided under this warranty will be a brand new (not refurbished) battery that is identical or reasonably equivalent to your original battery, as determined solely by VCarts.
VCarts will ship your warranty replacement battery to you free of charge (to any business address in the lower 48 states). The replaced battery should be recycled locally and VCarts is not responsible for any recycling or return shipping costs.
Manufacturers defects are solely determined by VCarts.
Fraud or misrepresentation in the warranty submission information will automatically void the battery warranty.
VCarts has no obligation under this warranty with respect to any defects or damage to the battery arising from any abuse or mishandling of the battery, or from any one or more of the following: Failure to properly install the Battery, failure to properly keep the Battery maintained; Batteries that have had the cast opened by unauthorized persons: Batteries modified or tampered with by an unauthorized persons; Breakage, theft, abuse, neglect, accident, collision, freezing, water exposure, vapor exposure, over charging, under changing, running the battery dead, explosion, fire, wreckage, use of special additives, over discharging, charging or installing in reverse polarity, melted and or broken terminals; Misapplied or improperly sized battery for the application; battery that was used for applications other than which it was designed and intended for; Batteries exposed to excessive heat or cold temperatures outside the specified operating range; Batteries that have had the manufacturing date codes destroyed, tampered, or modified; Any battery that is subject to a false or fraudulent warranty claim; Damage caused during shipping or mishandling of the battery; Damage due to improper installation, loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, reverse polarity connections; Environmental damage; and/or any other condition or action that is determined by VCarts to be detrimental to the battery.
This warranty does not cover a battery that has reached its normal end of life due to excessive usage which may occur prior to the warranty period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. VCarts reserves the right to deny a warranty claim if the battery is determined, upon inspection, to be at its normal end of life even if within the warranty period.
This warranty is in lieu of and VCarts disclaims and excludes all other express warranties. VCarts further limits the duration of all, whether statutory, express, or implied warranties, including, without limitation, any warranty of merchantability or fitness for a particular purpose, to the warranty period. VCarts exclusive liability for breach of any warranty on the battery shall be to replace the battery within the warranty period in accordance with the terms herein. In no event or under any circumstances shall VCarts be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special, or otherwise, including any lost profits or removal, shipping, property damage, or injury.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
FREQUENTLY ASKED QUESTIONS
-
Why Choose Electric Over A Traditional Lead Acid Battery?In summary, Lithium-ion advantages include… Easy charging, No “memory effect” Powerful for a Lightweight battery Contain no heavy toxic metals Generally speaking, lithium-ion batteries are a lot more reliable than the older battery technology such as “nicad” or nickel-cadmium. You never have to worry about Lithium-ion batteries suffering from the “memory effect” This is essentially a problem Nicad batteries have when they aren’t fully discharged (battery becomes harder to charge over time if you don’t fully discharge battery). Beyond that, Lithium ion batteries contain no cadmium (heavy toxic metal), so you could say they are better for the environment, though dumping any plastics or metals into landfills is never good. lithium-ion in cars Compared to your heavy rechargeable batteries such as car batteries (lead acid), Lithium-ion batteries are quite light considering the amount of energy and power they can store.
-
Do Lithium-Ion Batteries Charge Much Faster?The first thing we should touch on is the charging speed. The Lithium Ion battery is going to charge much faster than traditional batteries. For example, traditional Lead Acid Batteries will need a solid 8 hour charge when completely depleted. Lithium Ion batteries are going to charge almost 80% of the battery in 1 hour, and can completely charge in 3 hours.
-
How Long Do Lithium Ion Batteries Last?Lithium Ion batteries are going to last you a lot longer than traditional Lead Acid. The chemistry used in Lithium Ion allows for more charge cycles. You may notice that your lithium ion battery gets 3 to 5 thousand cycles in its life, where your traditional battery will only see 1,000 cycles max. So yes, and by a pretty significant margin.
-
Do Golf Carts With Lithium Ion Batteries See Improved Performance?Lithium batteries are very light compared to traditional batteries. Lithium Ion batteries can weigh anywhere between 70 and 100 pounds. Traditional Lead Acid batteries can weigh up to 330 pounds! If you convert your golf cart to lithium ion batteries, you could potentially lose almost 300 pounds of weight. This could increase ride height by a half an inch, and even help to increase battery efficiency.
-
How Much Maintenance Do Lithium-Ion Batteries Require?If you are thinking you have to constantly watch water levels and continuously refill your batteries, think again. Lithium Ion batteries require zero water or filling, which means no more corrosion. This is a huge selling point for most businesses, venues, hotels, etc., considering all they have to do is plug them in for a charge and go. Another massive difference between Lead Acid and L-I is the charge depletion over time. What happens if you don’t touch or start your golf cart for a month? The traditional battery is going to lose almost 35% of its charge if left sitting for a month. A Lithium Ion battery on the other hand is only going to lose 3% of its charge in a month. So essentially you could leave your fully charged cart sitting in your garage for a year, and the battery will still be 75% charged. Pretty amazing stuff.
-
How Concerned Should I Be With Power Loss or Charge Loss?If you use a traditional Lead Acid battery, you’ve probably noticed how it can lose power the more you run it. As the batteries heat up and lose their charge, the power of the cart and the torque get lower as the battery charge depletes. Lithium Ion batteries work on full power all the time, no matter how much charge is left. This is very similar to your phone. If you have 50% battery or 2% battery, that golf cart will have the same torque and power.