All returns or cancellation requests must be in writing and submitted through our email system and must follow the policies as written below.

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ORDER CANCELLATION POLICY

If you need to cancel an order after it has been placed, please be aware of the following:

• A $500 cancellation fee applies to all cancellations.

• A 25% restocking fee will be charged in addition to the cancellation fee.

• Any shipping costs already incurred are non-refundable.

• Custom-made orders are non-refundable and cannot be cancelled.

To request a cancellation, email us at sales@vcarts.com.

 

RETURN POLICY

Returns are accepted within 7 days of delivery, subject to the following conditions:

• Return shipping must be prepaid by the customer. Shipping charges are non-refundable.

• Items must be returned in their original packaging, unused, and in resalable, brand-new condition.

• Custom-made orders are non-refundable.

• Authorized returns may be subject to a 25% restocking fee and a $350 processing fee.

To initiate a return, email us at contact@vcarts.com.